After building a smartphone app to bring eye care to millions of people in remote areas, eye surgeon and TED Fellow Andrew Bastawrous confronted a new question: What do we lose when health care chases speed and efficiency? He offers a quiet provocation for how to get better outcomes for patients and health care workers alike.

(Following the talk, Lily James Olds, director of the TED Fellows program, interviews Bastawrous on how his company, Peek Vision, is rethinking access to eye care. The surprising solution isn’t AI or optimization, but addressing the human behaviors that make patients feel more seen — starting with how doctors can be more compassionate.)

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