Brian Rudolph started making chickpea pasta in his Detroit apartment because wheat made him feel sick. A decade later, Banza was in more than 25,000 stores, and today, it’s one of the most popular pasta brands in the country. Success was not automatic: The business barely got off the ground because the cooked pasta was turning to mush—and as Banza became known for its health benefits, a food-safety scare sent sales plunging by 30%. In this episode, Brian explains why he was inspired to create a whole new category, how he turned chickpea skeptics into fans, and how the company rebuilt trust after a public relations disaster.  What you’ll learn  How Brian and his brother Scott launched Banza with only $100,000. How they learned to stop chasing perfection and to ship something that was “good enough.”  How crowdfunding and reality TV helped Banza land its first retail accounts.  How packaging can become an important growth engine for a new brand.  How transparency can rebuild trust after a PR debacle–but can’t restore it overnight.  Timestamps: 05:50 - Brian uncovers the unexpected culprit behind his health issues: Wheat 07:27 - From Chewy bars and Chipotle to pasta made of… beans? 16:24 - Banza gets a big break on national TV 20:51 - The 192-store order that Banza wasn’t ready for, and why retreating to a smaller manufacturer helped them meet it   26:12 - Banza’s first production run turns to mush when cooked. The solution? “Steep it like tea” 34:04 - The origin of the distinctive orange box 39:13 - Pizza anyone? Banza expands into thousands of stores and launches new products  41:00 - The food safety scare that Brian never saw coming 52:13 - Even in the midst of a crisis, Brian says to “assume positive intent” This episode was produced by Katherine Sypher, with music by Ramtin Arablouei. Edited by Neva Grant, with research help from Kerry Thompson. Our audio engineer was Robert Rodriguez. Follow How I Built This: Instagram → @howibuiltthis X → @HowIBuiltThis Facebook → How I Built This Follow Guy Raz: Instagram → @guy.raz Youtube → guy_raz X → @guyraz Substack → guyraz.substack.com Website → guyraz.com Learn more about your ad choices. Visit podcastchoices.com/adchoices