Hi and welcome back to LEP. This is episode 295, and it will be the final part of this 8-part series which is inspired by my trip to the west coast of the US recently. I'm going to talk about the final part of our journey from San Francisco, down the coast via Monterey, Carmel, Big Sur, San Luis Obispo and back to LA. I'll also talk some more about customer service and give you some tips on how to make complaints in English and how to talk to strangers in slightly sensitive situations, like when you want a person sitting behind you to stop talking because you can't sleep. You can expect to hear those things and more in this episode. Click here for more information http://wp.me/p4IuUx-53v 

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